Direct PTT, INC - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT RETURN POLICY

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for repair, refund or exchange.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 2 business days, do not send you item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

5. YOU ARE RESPONSIBLE FOR MAKING SURE YOUR DEVICES ARRIVE TO US IN THE SAME CONDITION THEY ARE SENT, ITEMS DAMADGED IN SHIPPING DUE TO POOR PACKAGEING WILL NOT BE OUR RESPONSIBILITY.

6. You can monitor the status of your return (24/7) by logging into our website.